FAQ
BELOW, YOU CAN FIND ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS ABOUT OUR BRAND AND COLLECTIONS. IF YOU NEED MORE INFORMATION, OUR CUSTOMER SUPPORT TEAM IS ALWAYS BY YOUR SIDE—BECAUSE YOUR SATISFACTION IS OUR PRIORITY.
What is the meaning of story-driven collections?
Each collection by Almaer Couture is based on the stories of a character. These special stories from the past give dresses a profound meaning and come to life again in the person wearing them. Every dress has its own story, and we provide the parchment that tells the dress’s story along with the dress itself. In this way, each dress becomes not just a design, but a discovered story and a revived legend.
For more information, you can explore the details of the collection products.
Why is your packaging so special?
Almaer Couture dresses are carefully packaged to provide a special experience in every detail. Our packages not only protect the dress but also offer a perfect presentation for gifting.
Package contents:
Gold-embossed special box
Special dress bag
Sealed story parchment
Carefully wrapped in tissue paper
Invitation to the Journey Card
A small note and gift
Dress care guide
Every detail is designed to give the recipient an unforgettable and special experience.
What is the Dress Adventurers story?
DressAdventurer is the origin story of Almaer Couture. It represents a journey in pursuit of dresses forgotten in the dusty pages of time. Traces found in old libraries, archives, and legends come to life again in our collections today. Each dress is not just a design, but a discovered story and a revived legend.
For more information, you can visit our About Us page.
How can I choose the right size for me?
To choose the right size, simply check the detailed size and measurement chart provided on the product pages. Each dress includes specific measurement details, allowing you to easily determine the size that fits you best.
If you have any questions about your measurements, you can contact us at info@almaercouture.com
or via our WhatsApp line at +90 850 308 0685.
What materials do you use in your products?
Almaer Couture dresses are designed with a focus on high quality and comfort. Our collections typically use silk, cotton, viscose, polyester, and special blended fabrics. Each product is crafted meticulously to ensure both elegance and a long-lasting wearing experience.
Additionally, the materials we use are selected in line with our eco-friendly and sustainability principles, providing an experience that reflects both your style and your values.
Do you also ship internationally?
Yes, we ship worldwide! Please note that shipping fees and delivery times may vary depending on your country. You can view the shipping details during the checkout process.
What is your delivery time?
Your orders are carefully prepared and shipped as quickly as possible. Deliveries within Turkey typically take 2-5 business days. For international orders, the delivery time varies depending on the country and courier, but generally takes 5-12 business days.
How can I track my order?
Once your order is confirmed, you will receive a shipping tracking number via email and/or WhatsApp. You can easily track your order using this number.
You can check the status of your shipment on the official tracking page of the courier you selected. Additionally, you can always contact us for updated information at info@almaercouture.com
or via our WhatsApp line at +90 850 308 0685.
How can I make an exchange or return?
At Almaer Couture, customer satisfaction is always our priority. If you are not satisfied with your order, you can request an exchange or return within 15 days from the delivery date.
Exchange and return process:
Submit your request by emailing us at info@almaercouture.com
or contacting us via our WhatsApp line at +90 850 308 0685.
Return the product securely following the instructions provided.
Once the product inspection is complete, an exchange will be made or your payment will be refunded according to your preference.
For detailed information, you can visit our Delivery and Returns page.
Can I make changes or additions to my order?
Before your order is prepared and shipped, you can submit any changes or special requests by emailing us at info@almaercouture.com
or contacting us via our WhatsApp line at +90 850 308 0685.
We can make changes to orders in the preparation stage; however, changes may not be possible once the order has entered the shipping process. Therefore, it is important to contact us promptly after confirming your order.
What payment methods can be used?
At Almaer Couture, we offer secure payment options: Visa, MasterCard, American Express, Troy, PayPal, Apple Pay, and Google Pay. All payments are processed through secure infrastructures, ensuring your information is protected. Your order is processed promptly.