Delivery
AT ALMAER COUTURE, WE AIM TO DELIVER YOUR ORDERS AS QUICKLY AND SAFELY AS POSSIBLE. BOTH DOMESTIC AND INTERNATIONAL ORDERS ARE DISPATCHED WITHIN 7 BUSINESS DAYS AFTER PAYMENT CONFIRMATION. DELIVERY TIMES MAY VARY DEPENDING ON YOUR COUNTRY/REGION AND THE WORKLOAD OF THE COURIER SERVICE.
PLEASE NOTE THAT CUSTOMS PROCEDURES OR UNFORESEEN DELAYS ARE BEYOND THE RESPONSIBILITY OF ALMAER COUTURE. FOR FURTHER DETAILS, PLEASE CONTACT US.
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Return & Exchange Policy
Customer satisfaction is our priority. Therefore, we accept product returns under the following conditions:
The product must be unused, unwashed, and in its original condition.
The product must be returned with its original box and all accessories, just as it was delivered to you.
The return request must be made within 14 days from the order date.
If the box or contents that came with the product are damaged, missing, or unsuitable for resale, packaging costs will be deducted from the refund amount.
Please note that customized products are non-returnable. However, if the product arrives damaged or defective, you retain the right to a return or exchange.
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Return & Exchange Process
TO REQUEST A RETURN, YOU CAN CONTACT US VIA OUR EMAIL INFO@ALMAERCOUTURE.COM OR OUR WHATSAPP LINE AT +90 850 308 0685. SIMPLY PROVIDE YOUR ORDER NUMBER AND THE REASON FOR THE RETURN. OUR TEAM WILL GUIDE YOU THROUGH THE PROCESS.
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Return Shipping Cost
Since detailed images and measurements of our products are provided on our website, shipping costs for returns are the responsibility of the customer.
HOWEVER, IF THE PRODUCT ARRIVES DEFECTIVE, INCORRECT, OR DAMAGED, THE RETURN SHIPPING COST WILL BE COVERED BY ALMAER COUTURE.
Delivery
&
Returns
Returns
CUSTOMER SATISFACTION IS A PRIORITY FOR ALMAER COUTURE. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE OFFER YOU A SEAMLESS RETURN AND EXCHANGE POLICY.
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Refund
Once the returned product reaches us and is inspected, we will inform you whether your return is approved or rejected. Approved refunds will be processed to the original payment method within 7–10 BUSINESS DAYS.
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Exchange
Exchanges can be made within 14 days from the delivery of the product. To request an exchange, please contact us. Once the product reaches us and has been inspected, the exchange process will begin.
For exchanges, the shipping cost to send the product to us is the responsibility of the customer, while the shipping cost for sending the new product is covered by ALMAER COUTURE.
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Non-Returnable Products
USED OR DAMAGED PRODUCTS
CUSTOM-MADE PRODUCTS
GIFT CARDS
FINAL SALE AND PROMOTIONAL ITEMS
If you have any questions about our delivery and return policy, you can always contact us.